Terms & Conditions
Welcome to Mahalakshmi Handlooms. By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. General Information
Mahalakshmi Handlooms is an online platform offering premium handloom sarees, fabrics, dress materials, ethnic wear, and related products. By using this website, you agree to abide by all terms, policies, and conditions mentioned herein.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
2. Product Information
We make every effort to display product details, colors, fabric textures, and pricing accurately. However:
- Slight color variations may occur due to screen resolution, photography lighting, and device settings.
- As many products are handcrafted and handwoven, minor irregularities are natural and are part of the uniqueness of handloom products.
- Product availability is subject to stock status.
Mahalakshmi Handlooms reserves the right to discontinue or modify any product without prior notice.
3. Pricing & Payments
- All prices listed on the website are in Indian Rupees (INR).
- Prices may change without prior notice.
- Payments are processed securely through trusted payment gateways such as Razorpay.
- Orders will be confirmed only after successful payment authorization.
In case of payment failure or unauthorized transactions, Mahalakshmi Handlooms shall not be held responsible for any loss arising from banking or payment gateway issues.
4. Order Confirmation
Once an order is placed successfully, customers will receive an order confirmation via email, SMS, or WhatsApp.
Mahalakshmi Handlooms reserves the right to:
- Accept or reject any order
- Cancel orders due to stock unavailability
- Cancel orders in case of pricing or technical errors
- Contact customers for additional verification if required
If an order is canceled after payment, the refund will be processed as per the Refund Policy.
5. Shipping & Delivery
- Orders are generally processed within 1–3 business days.
- Delivery timelines may vary depending on location and courier services.
- Customers are responsible for providing accurate shipping details.
- Delays caused by courier partners, natural events, or unforeseen circumstances are beyond our control.
Shipping updates and tracking details will be shared once the order is dispatched.
6. Returns & Refunds
Returns are accepted only for:
- Damaged products
- Incorrect products
- Manufacturing defects
Customers must report issues within 3 days of delivery along with proper images or videos as proof.
Products damaged due to misuse, improper handling, or normal wear are not eligible for return or refund.
Approved refunds will be processed within 7–10 business days after product inspection.
For complete details, please refer to our Return & Refund Policy.
7. Intellectual Property
All website content including:
- Logos
- Product images
- Website design
- Text content
- Graphics and branding
are the intellectual property of Mahalakshmi Handlooms and may not be copied, reproduced, or used without written permission.
8. User Responsibilities
By using this website, users agree:
- Not to misuse the website
- Not to submit false information
- Not to attempt unauthorized access to website systems
- Not to engage in fraudulent activities
Any misuse may result in termination of access and legal action if necessary.
9. Privacy Policy
Customer information collected through the website is handled securely and used only for order processing, customer support, and service improvements.
We do not sell or misuse customer data.
Please refer to our Privacy Policy for detailed information.
10. Limitation of Liability
Mahalakshmi Handlooms shall not be liable for:
- Indirect or incidental damages
- Delivery delays caused by third-party logistics providers
- Temporary website downtime
- Technical or payment gateway issues beyond our control
11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising shall be subject to the jurisdiction of the appropriate courts in Telangana / Andhra Pradesh.
12. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Mahalakshmi Handlooms
📞 +91 7632823282
📞 +91 9676389787
✉️ mahalakshmihandloomstextiles@gmail.com